Privacy Policy

Last Updated: 26/03/2025

At URBN.PICKS ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.urbnpicks.com and make a purchase.

Please read this policy carefully. By using our Site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect two types of information from our customers: personal information and non-personal information.

A. Personal Information

When you make a purchase or create an account on our Site, we may collect the following personal information:

  • Name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Payment information (credit card details, PayPal, etc.)

B. Non-Personal Information

We may also collect non-personal information about your usage of our Site, including:

  • IP address

  • Browser type and version

  • Operating system

  • Referring URLs

  • Pages you visit on our Site

  • Time and date of your visit

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • Order Processing: To process and fulfil your orders, including delivering products, processing payments, and sending order confirmations.

  • Account Management: To create and manage your account, allowing you to track orders and manage preferences.

  • Customer Support: To respond to your inquiries, address concerns, or provide support for your purchases.

  • Marketing Communications: With your consent, we may send you promotional emails, newsletters, or other marketing materials. You can opt-out of marketing communications at any time.

  • Improving Our Services: To improve the functionality and design of our Site, understand user behaviour, and enhance your shopping experience.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement various technical and organizational measures to protect your data, including encryption of sensitive information (such as payment details) and the use of secure servers. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your personal data in the following circumstances:

  • Service Providers: We may share your information with third-party service providers (e.g., payment processors, shipping companies) to assist in completing transactions and delivering your orders.

  • Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small files stored on your device that help us remember your preferences, improve website functionality, and analyse user behaviour.

You can disable cookies through your browser settings, but please note that some features of the Site may not function properly without them.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we update or correct any inaccurate or incomplete information.

  • Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

  • Opt-out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.

  • Data Portability: You may request a copy of your personal data in a structured, commonly used format.

If you wish to exercise any of these rights, please contact us at [Your Contact Email].

7. Third-Party Links

Our Site may contain links to third-party websites, such as payment gateways or social media platforms. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Please review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

URBN.PICKS
urbnpicks@gmail.com